Terms & Conditions

TERMS OF SALE

By placing an order with COTTON & SAGO you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible.

 

OUR CONTRACT

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. At that stage, your order will be dispatched, and you will be sent an email confirming this. 

 

PRICING & AVAILABILITY

All prices on this site are stated in Malaysian Ringgit (MYR). All prices and availabilities are as stated on the website, but COTTON & SAGO reserves the right at any time to revise the price of goods without notice. Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, small errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. 

 

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost' at point of sale.

 

PAYMENT METHODS

Full payment is required before shipping. Ordered items will be shipped once full payment in received in COTTON & SAGO's account.

 

LOCAL DELIVERY

We understand the importance and urgency to receive your order(s).

 

Currently COTTON & SAGO offers free shipping on all orders within Malaysia that are standard delivery (non-express) using Pos Laju.

 

INTERNATIONAL DELIVERY

For international shipping, please drop us an email for specific shipping fee.

 

For purchases above RM 500, you are entitled to free international delivery.

 

RETURNS

You can return or exchange any unworn, unwashed or defective COTTON & SAGO creation by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Unfortunately any returns made after 30 days of the order shipment date will not be refunded or exchanged.

 

REFUNDS

Once your return is received and inspected, the team here at Mr Prints will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days of the approval date.

 

YOUR PRIVACY

COTTON & SAGO is totally committed to protecting the privacy of our site visitors and customers. Our team members are also customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your expressed permission. 

 

YOUR APPROVAL

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

 

MARKETING AND COMMUNICATION

If you have made a purchase from our store we may occasionally update you on our latest products, sale, promotions, news and special offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of COTTON & SAGO.

 

All customers/members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking on “unsubscribe” on our emails.

 

WHAT ARE COOKIES?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our website, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. You can also clear all cookies and cache once you are done.

 

SITE STATISTICS

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. We use and store this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.

 

THIRD PARTY SITES

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

CONTACTING US

We are happy to hear from our customers, be it good or bad. Feel free to contact us at hello@cottonandsago.com or cottonandsago@gmail.com.

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